Question 1

How often do you update policies

Accepted Answer

As often as possible

Question 2

How do I get notified when there is an update for my documents?

Accepted Answer

You receive a weekly email if there is an update of a document within your package, and it is visible on the dashboard.

Question 3

Can I download the documents in Word?

Accepted Answer

All documents in the editor can be downloaded as both MS Word and PDF. You can also edit using our online editor, which works similarly to MS Word.

Question 4

Does my company logo appear on the document?

Accepted Answer

Your company logo is uploaded on the settings section and it will appear on all documents, together with all the other relevant business information set up in the settings.

Question 5

How often do policy templates get updated?

Accepted Answer

Our experienced team of policy writers continuously review all policies on ClouDoc to ensure they are up to date. We continuously monitor changes in regulations, advice and quality standards and make relevant changes to our policy templates.

Question 6

How often do policy templates get updated?

Accepted Answer

Our experienced team of policy writers continuously review all policies on ClouDoc to ensure they are up to date. We continuously monitor changes in regulations, advice and quality standards and make relevant changes to our policy templates.

Question 7

Can I share my documents with other people?

Accepted Answer

With ClouDoc, you can share your documents as PDFs with a link, via email or on a page on your website. Also, you can add users to your account and have them access specific folders and files on the application.

Question 8

How much does it cost to renew my subscription?

Accepted Answer

The cost of renewal depends on your subscription and this differs for every subscription package. The renewal price is stated on the detail page for every subscription. It may also be a custom fee depending on the additional services in your subscription.

Question 9

What documents are included in my subscription?

Accepted Answer

You can view and also download the index of all the documents included in any of the document sets you buy. Check the package detail page for this information.

Question 10

How much storage space can I get on the system?

Accepted Answer

Depending on your requirements, you can purchase additional storage from 5GB.

Question 11

Can I add other people to access my documents?

Accepted Answer

Yes, you can add more users to your account to access your documents.

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